If for any reason you are not satisfied with your purchase, we at JUSTBRAZIL, offer the possibility of store credit, exchange or refund within strictly 7 days of the order's delivery date. Returns are not accepted on swimwear, sunglasses, beauty products or any products labeled in product description as "NON-RETURNABLE".
Products can be exchanged for a different size or an alternative style.
Refunds will be processed within 7 working days from the date the returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used when the initial order was placed.
Should you not wish a refund, but you also haven't found a product to exchange with, a store credit can be used on a future order within 6 months of the return.
In all above cases both conditions and charges for handling packaging and shipping do apply and we would ask you to read them carefully prior placing an order:
1. Returns are not accepted on swimwear, sunglasses, beauty products or any products labeled in product description as "NON-RETURNABLE"
2. The product and its packaging have not been used or damage, it is in a sealable condition with the cloth tag.
3. The product is accompanied by all necessary documents to prove transaction.
4. Notification to us up until to strictly 7 days upon product delivery.
5. An item from the initial order can be replaced up to 2 times.
6. Shipping charges are non-refundable.
7. In the case of a customer who initially ordered 2 items or more and wishes a refund on just one item but the final total order does not meet the free-shipping requirements of the first order, shipping costs of the initial order will be charged together with the return fee.
7. Orders paid with credit card installments cannot be refunded and a store credit will be offered instead for future purchases
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* partner countries: US, Canada, Mexico, Canada, Bahrain, Kuweit, Qatar, Israel, United Arab Emirates, Saudi Arabia and Turkey.
All returns will be processed after the product has been received, checked and accepted. We have the right to refuse if the product is not in its original condition.
Prior to any returns, please consult justBrazil by:
- email: email@example.com
- whatsapp: 6988525010 (09:00-18:00)
- landline: +30 28210 40782
If you already know the size or item you wish to replace with let us know so we can reserve for you and then we will guide your throw the return procedure!