If for any reason you are not satisfied with your purchase, we at JUSTBRAZIL, offer the possibility of store credit, exchange or refund within strictly 14 days of the order's delivery date. Returns are not accepted on sale-items, swimwear, sunglasses, beauty products or any products labeled in product description as "NON-RETURNABLE".
Products can be exchanged for a different size or an alternative style.
Refunds will be processed within 7 working days from the date the returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used when the initial order was placed.
PLEASE NOTE that orders outside EU countries are NON-REFUNDABLE.
Should you not wish a refund, but you also haven't found a product to exchange with, a store credit can be used on a future order within 12 months of the return.
In all above cases both conditions and charges for handling packaging and shipping do apply and we would ask you to read them carefully prior placing an order:
1. Returns are not accepted on sale items, swimwear, sunglasses, beauty products or any products labeled in product description as "NON-RETURNABLE" - but you can always receive a credit-note that is valid for up to 12 months
2. The product and its packaging have not been used or damage, it is in a sealable condition with its tag.
3. The product is accompanied by all necessary documents to prove transaction.
4. Notification to us up until to strictly 14 days upon product delivery.
5. An item from the initial order can be replaced up to 2 times.
6. Shipping/Return charges:
a. In the event of refund all shipping charges are charged (including the initial free shipping charge)
b. In the event of exchange only the shipping charges to return and re-send the new item are charged
c. Shipping charges are non-refundable.
d. In the case of a customer who initially ordered 2 items or more and wishes a refund on just one item but the final total order does not meet the free-shipping requirements of the first order, shipping costs of the initial order will be charged together with the return fee.
7. Orders paid with credit card installments cannot be refunded and a store credit will be offered instead for future purchases
8. Orders placed outside EU countries returns/refunds are not accepted due to high taxes and charges. We encourage you choose with great care the preferred size and fitting.
|Rest of the World||non-refundable||
* partner countries: US, Canada, Mexico, Canada, Bahrain, Kuweit, Qatar, Israel, United Arab Emirates, Saudi Arabia and Turkey.
All returns will be processed after the product has been received, checked and accepted. We have the right to refuse if the product is not in its original condition.
Prior to any returns, please consult justBrazil by:
- email: email@example.com
- whatsapp: 6988525010 (09:00-18:00)
- landline: +30 28210 40782
If you already know the size or item you wish to replace with let us know so we can reserve for you and then we will guide your throw the return procedure!